Q: If
I forget my password (and username), what do I do?
A: Click
here to request your password from buddyup.com. Your password
will be mailed to you automatically as long as you know the email
address with which you registered.
Q: How
do I select a buddy for an activity?
A: To schedule an activity, you must first select a buddy from your buddy list or by searching. After
you have searched (use Simple Search on bottom of home page), a list
of potential buddies will be displayed. Clicking on the user name
will select it. This brings up the "view a buddy" profile. Now to schedule an activity, go to the table of available times for the sport or activity to schedule. Non-white (colored) squares in the table indicate times that the user is potentially available for the activity. Click on one of the squares to start the scheduling process.
Q: I
did a search and selected a buddy, how do I arrange an activity?
A: Once
you have selected a user from the search list, that user's profile
will be displayed. Go to the appropriate sport and press on one of
the available times (shown in red or yellow) to send an invitation.
An invitation will be generated by buddyup.com that lists the activity,
the proposed time(s), the proposed location and your information including
username, skill level, sex (if disclosed), and philosophy. The invitation
will be automatically sent to the selected member. The member must
then sign on to buddyup.com to confirm the invitation. Once the invitation
is confirmed, you will be notified on your personal home page. If
the invitation is accepted, it will be dispalyed in the summary of
activities.
Q: Where
should I meet my buddy?
A: Choose a public spot that is convenient to the activity or to your location. If the selected member lives nearby, then the selected location is likely to be convenient. Lastly, pick a unique spot and avoid general locations. Meeting in the park on Sheffield and Lill is likely to result in a missed connection. Choose a corner, a store, a bar, or a distinct landmark. The 7-eleven at Lincoln and Sheffield is a better location than the "park."
Q: I
can't make a confirmed activity and need to cancel. What do I do?
A: When
you log on, a summary of activities will appear. You may select an
activity by selecting the user name and cancel the activity. An email
will be sent to the member and if the member subsequently logs in,
the activity will be shown as canceled. For this reason, it is important
that you cancel activities in advance and that you log in and check
activities just before going to the meeting place.
Q: How
do I confirm an arranged activity?
A: If you selected the user, the activity will become a confirmed activity once the selected member accepts the invitation. If you receive an invitation from another member, then you must log on and select the pending activity on your home page and accept it.
Q: I
sent an invitation to a member, but never received a reply. Why not?
A: The
most likely explanation is that the invitation was never received.
This could be due to an inactive account or the selected member is
out and not checking-in. Lastly the member could have moved or has
otherwise become inactive. Buddyup.com tries to identify inactive
accounts and remove them from the database, but they have to be inactive
for a substantial period of time before we risk alienating a member
by canceling their membership. Our latest statistics show that about
1 in 10 invitations are accepted. You can help your chances of getting
a response my selecting a skill level and age near you own.
Q: I
accepted an invitation but the member did not show. What do I do?
A: We
hope you managed to salvage the activity. Sometimes more important
events unexpectedly come up. So give your buddy the benefit of the
doubt. However, when you evaluate your buddy, be sure to list him
or her as a no show. If it was not a one-time event and it happens
again, a track record will be established, allowing others to potentially
avoid this member in the future.
Q: Why
is it important to complete evaluations?
A: Evaluations
are used to provide third party feedback to other users. Some of us
have a tendency to over estimate our abilities. Other underestimate.
The evaluation system allows a third party to provide an estimate
of ones ability. The dependability and overal ratings may let others
find a particularly good buddy. Lastly, it is a way to alert others
to a problem buddy. Completed evaluations also confirm that the event
took place and earn buddup user points.
Q: When
I evaluate my buddy, will he or she know what I said?
A: The evaluations are averaged and the averages will not be shown until two or more evaluations have been received. Further evaluations will be added in groups of two or more. Without knowing the exact number of evaluators, it is difficult if not impossible for a member to know what any single evaluator said.
Q: How
do I change my email address or other information?
A: Go to my profile and make the appropriate changes.
Q: How
do I delete my profile?
A: Go
to my profile and click on the "delete
profile" link on the bottom of the page. In the following box
please tell us why you have chosen to leave the buddyup.com community
so we can improve it for the remaining users.
Q: How
do I change my user name?
A: Current
members are unable to change their user name. This is because each
message or invitation you send contains your current username. And
other users may have your name on their buddy list. Changing the user
name with outstanding messages, buddy lists, or invitations could
cause confusion. Thus, the only way to change your user name is to
delete your old profile and create a new one with the desired user
name.
Q: Why
can't I send a message or invitation that contains my email address
or phone number?
A: At
this moment, buddyup.com is an advertising sponsored web site. If
you sign up and find a buddy and then give that buddy an alternative
way to contact you, then buddyup.com will never recoup the average
cost in attracting its members. It will soon cease to exist. Thus,
the Terms of Service state that you can not give out alternate contact
information through the web site. We would rather have you tell us
how to make the existing invitation process more usefull. In fact
our internal studies show that users of the internal invitation process
have fewer problems and missed conections than "offline"
users. Please keep buddyup.com in business and don't go "offline".
You may also consider the safety and privacy issues. As avid users
of the net, we would not give out our phone numbers before meeting
another person.
Q: What
are buddyup user points (BUPs)?
A: BUPs
are a way for us to keep track of and encourage active use of buddyup.
In the future we may only extend membership to users with a not yet
established threshold of points. We may also reward users above a
certain threshold with prizes and discounts. The buddup user points
are based on the number of invitations sent, the number a user accepts,
and the number of evaluation completed. No programs utilizing these
points are in place yet.
